This weekend has been good for United Cab drivers. It does come as sort of a surprise with it being August and such. I know its the first of the month but I think something else is going on. The new dispatch system installed by United Cab seems to be improving our business.
The primary feature is text messaging to the customer. United Cab customers receive a text message after they hang up notifying them that a cab has been asigined, the number of the taxi, and the distance the taxi is currently at. When the taxi is within a mile, the customer will get another text telling them to come outside because the taxis arrival is eminent.
Most of the customers that I talk to really like this feature and say that is the reason they are calling United now instead of Yellow. That is the reason I think our call count is going up, we are giving the service that our customers want.
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